DoorDash - Food Delivery
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4.4
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Developer
DoorDash
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Category
Food & Drink
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Version
15.121.19
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Android OS
5.0 and up
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Downloads
50M
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Content rating
Rated for 3+
Pro
👍 1. Wide range of restaurant options: DoorDash partners with a large number of restaurants, providing customers with a wide variety of cuisines and menu options to choose from. This allows users to explore a diverse range of dining choices and find something they love.
👍 2. Convenient and easy-to-use app: DoorDash has a user-friendly app interface that makes it simple for customers to browse menus, place orders, and track their delivery in real-time. The app also saves customer preferences and payment information for faster checkouts in the future.
👍 3. Reliable and efficient delivery service: DoorDash has a reliable network of delivery drivers who ensure that orders are delivered promptly and accurately. The platform provides real-time tracking, so customers can monitor their delivery's progress and estimate the exact arrival time. This reliability and efficiency contribute to a positive customer experience.
Con
👎 1. Poor customer service: Many users have reported issues with DoorDash's customer service, such as difficulties in contacting support, long response times, and ineffective resolution of problems. This can be frustrating for customers who may encounter issues with their orders or have questions that need to be addressed.
👎 2. Inaccurate estimated delivery times: DoorDash's estimated delivery times are often not accurate, leading to delays and disappointment for customers. This can be frustrating, especially for those who are hungry and eagerly waiting for their food to arrive. The app needs to improve its algorithm to provide more reliable delivery estimates.
👎 3. High fees and surge pricing: DoorDash is known for charging high fees and implementing surge pricing during peak times or busy periods. This can make the overall cost of food delivery significantly more expensive for customers. Furthermore, the high fees may also negatively impact the earnings of Dashers, the delivery drivers who work for DoorDash.
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