Hotels.com: Travel Booking

Developer

Hotels.com LP
Category

Travel & Local
Version

2024.42.1
Android OS

10 and up
Downloads

10M
Content rating

Everyone

Pro

👍 1. **Rewards Program**: Hotels.com offers a generous rewards program called "Hotels.com Rewards." For every 10 nights you book through the platform, you get one reward night free. This can be a significant advantage for frequent travelers looking to save on future stays.

👍 2. **Extensive Selection**: Hotels.com offers a wide range of accommodations, including hotels, resorts, apartments, and vacation rentals in various price ranges and locations worldwide. This extensive selection makes it easier to find the right accommodation that fits your needs and budget.

👍 3. **User-Friendly Interface and Features**: The Hotels.com app boasts a user-friendly interface with features like advanced search filters, guest reviews, and detailed hotel descriptions. Additionally, the app often provides exclusive mobile-only deals and discounts, making it convenient and cost-effective for users to book accommodations on the go.

Con

👎 1. **Hidden Fees and Possible Overpricing**: Some users report that the final price they pay can be higher than initially advertised due to hidden fees or additional charges. This can include resort fees, taxes, and service fees that are not clearly disclosed up front.

👎 2. **Customer Service Issues**: Users have sometimes experienced difficulties with customer service, reporting long wait times, unhelpful responses, or trouble resolving issues related to bookings, cancellations, and refunds.

👎 3. **Inaccurate Listings or Misleading Information**: There have been instances where the information on the app about a hotel (such as amenities, room types, or location) did not match the reality, leading to disappointment upon arrival. Reviews and ratings might sometimes be outdated or misleading.

Google Play

Apple Store