Nordstrom
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4.9
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Developer
Nordstrom, Inc.
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Category
Shopping
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Version
10.21.0.7396690
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Android OS
8.0 and up
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Downloads
1M
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Content rating
Everyone
Pro
๐ 1. **Convenient Shopping Experience**: The Nordstrom app allows users to shop effortlessly from their mobile devices, providing access to a vast selection of products including clothing, accessories, beauty products, and home goods. Users can easily search, browse, and purchase items, ensuring a seamless shopping experience without the need to visit a physical store.
๐ 2. **Personalized Recommendations and Alerts**: The app offers personalized recommendations based on user preferences and browsing history, which helps in discovering new products that align with individual tastes. Additionally, users receive alerts for upcoming sales, exclusive deals, and restocks of favorite items, ensuring they donโt miss out on promotions or new arrivals.
๐ 3. **Enhanced Customer Service**: The Nordstrom app integrates various customer service features such as in-app chat support, appointment scheduling with personal stylists, and easy access to order history and tracking information. This enhances user satisfaction by providing efficient and responsive customer service directly through the app.
Con
๐ 1. **Performance Issues and Bugs**: Some users have reported occasional glitches, crashes, or slow loading times, especially during peak shopping seasons or sales events. This can hinder the shopping experience and lead to frustration.
๐ 2. **Customer Service Integration**: Users have noted that the in-app customer service or chat functionality could be improved. They sometimes experience delays in getting responses or difficulties in navigating to the customer service section within the app.
๐ 3. **Account and Order Management**: Some customers have faced challenges with account management features, such as difficulties in tracking orders, problems with updating personal information, or issues with applying and managing Nordstrom rewards and gift cards.
Ratings
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