SHEIN - Shopping Online 12+

absolutely love and recommend!!

I have been using shein for almost 2 years now and have never had a complaint. Shein is very affordable and very good quality products i do typically buy clothes and accessories and i have loved all of them ! When using the app you can put in all your size preferences (make sure you’re logged in to the account you use) so you can always compare those to what size you’re looking to get (exp. if you click on Small 0-2 it will tell you the measurements and you can compare them to yours). I feel the app is more smooth running than shopping in a browser online. There are always reviews for you to look at too which i love and when you’re logged in to your account Shein puts together items they think you would like and i absolutely love that! When you write a review on things you purchased you earn shein points which you can use to discount what you buy next! I do recommend you always read the reviews based on the ones of people who bought your size or the sizes you wear to compare the item to yourself to see how it will look/fit. I also love how much of a wide variety of things you can buy such as home decor, clothes, shoes, underwear, bras, sticky bras, makeup, accessories and so much more and all such at a reasonable price! Shein is 102% worth it 😁

Love and hate type or relationship

I’ve been lucky enough to win many of the games shein has to offer and accumulate credit to use in items I never thought I would be able to afford with the place I am in my life right now. Unfortunately some actions will cause the game to “glitch” basically penalizing you for trying to win them faster. It’s a minor but annoying thing to deal with but it’s doable.

The customer serve is never available for live chat so if you want to reach anyone you will ALWAYS have to submit a ticket and wait to 24 hours for a scripted response but I’ve be satisfied enough not to feel the need to reach out until my recent issue with ordering a PS5. I’ve ordered one and had no issue receiving my order and it even arrived quick! I was so satisfied with the item I wanted to purchase another with the credit shipped to same address everything would be the same for the order however I was met with a notice on my order requiring a bank statement to basically verify Im not a fraud or doing anything fraudulent. They rejected my documents and I’ve now attempted to order one with it being my 5th attempt trying to get a second order shipped to me. I can’t even get ahold of CS quickly to ensure I don’t get a email saying they suspect fraud and cancel it once again then I miss out on the extra discount they have going on…. Hopefully no one else is having this issue but a part of me is thinking they just don’t want to be letting these go with credit basically free… bummer

It’s an okay app…

I’ve had SHEIN for about 6 months now. I’ve ordered household items, toys, clothes, etc. Some of the items have had chemical smells, ripped or broken, or died quickly. My biggest issue with SHEIN is that they promise you “free gifts” that you don’t receive because they still make you pay for something or make you do a thousand steps, only to still NOT receive the gifts. For example the “Money Tree” on the app tells you that you and an X amount of users will split FREE gifts after you invite friends to join the app. Shein tells me I need one invite, so I invite my friend. He successfully redeems his gifts, but then Shein tells me I’m “almost there”, and I would need another invite (they have them set up like points). Did that…then all of a sudden I need one final invite, now my invites won’t work, and my friends can’t sign up to accept it. They throw loopholes anywhere they can. “Puppy Keep” on the app lets you feed a virtual dog to get one free gift but that takes literal weeks, and they make it go slower at the last few percent (you’ll see what I’m talking about once you play it). With the coupons, you don’t really win a $100, $200, etc, they break it down to smaller coupons equaling the value ($5, $10, etc (the higher you spend, the higher the higher the coupon, but you can only use one and they only apply to a couple of items in your cart, not everything)). Sometimes the clothes are super cute, and have great quality though. In all, it’s an okay app.

Developer Response ,

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app.

Click "me"-→support-→customer service-→type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.

We'll be glad to help you further.